1. Players can buy packages or diamonds in shop, which is the only authorised way. In case you make a purchased from somewhere other than through the game, we unfortunately cannot assist you any further as your account is already in breach of our Terms of Service. We reserve the right to ban game accounts with diamond orders from third-party websites.

2. Orders usually delivered instantly, but may take longer. When such delays occur, it means the purchase is still being processed. There is no need to try purchasing the same pack again - it should arrive soon!

3. If you still haven’t received a purchase made more than 30 minutes ago, please contact us in game and provide screenshots of your order receipt.